Click on a course for more detailed information

Basic Skills, Literacy

Basic Skills Literacy Entry Levels 1, 2 and 3 (Train 2 Gain/Real Talk Literacy) (6998)
Grammar Series (4298)
Introduction to Key Skills (6545)

Communication Skills, Body Language

A Background to Body Language (6776)
Silent Selling - Using Body Language in Sales (6779)
Silent Speech - Understanding Body Language (6777)
Using Body Language in the Workplace (6778)

Communication Skills, General

Communicating with Power Series (6992)
Communication (Videos) (5587)
Communications Management (6161)
Difficult Interactions (HMM10) (6958)
Effective Business Communication Series (6237)
Effective Communications (6143)
Fast Effective Reading (Speed Reading) (7042)
Meeting Management (HMM10) (6971)
Quality Communications (7016)
Sentence Building (6933)
Vocabulary (6930)

Communication Skills, Negotiation

Introduction to Negotiation (179)
Negotiating (HMM10) (6972)
Negotiating Series (909)
Negotiating Strategies 1 – Strategy Basics (178)
Negotiating Strategies 2 – Psychological Strategies (177)

Communication Skills, Oral Communication Skills

An Introduction to Listening (166)
Becoming a Better Listener (164)
Persuading Others (HMM10) (6976)
Questioning Skills - Unproductive Questions (167)
Questioning Skills - Using Closed Questions (168)
Questioning Skills - Using Open Questions (170)
Questioning Skills - Using Probing Questions (169)
Questioning Skills - Why Are Questions Important? (171)
Removing the Barriers to Listening (165)
The Persuasion Process (175)

Communication Skills, Presentation Skills

Effective Presentations Series (6512)
Presentation Skills (HMM10) (6977)
Presentations 1 - Preparing For the Presentation (174)
Presentations 2 - The Presentation (173)

Communication Skills, Written Communication Skill

E-mail (6937)
Grammar (6931)
Letters and Memo (6936)
Punctuation and Spelling (6932)
Report Writing (6938)
Style and Form (6934)
Writing Process (6935)
Writing Skills (HMM10) (6988)

Computing / ICT, Databases

Access 2000 MOS Series (674)
Access 2002 Series (677)
Access 2003 Series (5473)
Access 2007 Advanced Series (6994)
Access 2007 Series (6657)
Crystal Reports 8 Series (699)
Crystal Reports XI Series (6646)
DB2 Universal Database Series (6229)
FOCUS Series (2371)
Lotus Notes 6.5 Series (5478)
Lotus Notes R5 Series (838)
Microsoft Office Access 2000 Level 1 (6795)
Microsoft Office Access 2000 Level 2 (6796)
Microsoft Office Access 2000 Level 3 (6797)
Microsoft Office Access 2002 Level 1 (6812)
Microsoft Office Access 2002 Level 2 (6818)
Microsoft Office Access 2002 Level 3 (6819)
Microsoft Office Access 2003 Level 1 (6783)
Microsoft Office Access 2003 Level 2 (6784)
Microsoft Office Access 2003 Level 3 (6785)
Microsoft Office Access 2007 Level 1 (6884)
Microsoft SQL Server 2005 Admin MCITP 70-444 Series (7037)
Microsoft SQL Server 2005 Data Access MCITP 70-442 Series (7038)
Microsoft SQL Server 2005 Design MCITP 70-443 Series (7039)
Microsoft SQL Server 2005 Solutions MCITP 70-441 Series (7040)
Microsoft SQL Server 2005 Upgrade MCITP 70-447 Series (7041)
Microsoft® Office Specialist (MOS) - Access 2002 Core (6164)
MS Access 2003 (6945)
Oracle 10g Administration Series (6650)
Oracle 10g Database Administration II 1Z0-043 Series (7029)
Oracle 8 Series (978)
Oracle Series (977)
Oracle9i Database Fundamentals 1Z1-031 Series (979)
Oracle9i Database Fundamentals II 1Z0-032 Series (7030)
Oracle9i Database Performance Tuning 1Z0-033 Series (7031)
Oracle9i SQL 1Z0-007 Series (5515)
RDBMS Fundamentals Series (1026)
SAP R/3 Release 4.6 Series (865)
SQL for the Windows Environment Series (6651)
SQL Server 2000 Admin MCDBA MCSA MCSE 70-228 Series (5529)
SQL Server 2000 Database Design MCSE 70-229 Series (2407)
SQL Server 2005 MCTS 70-431 Series (6623)
SQL Server 6.5 Series (2408)
SQL Server 7 Admin Series (2413)
Sybase Series (2388)
XML Series (2454)

Computing / ICT, DTP / Graphics / Powerpoint

Flash 8 Series (6517)
Flash MX 2004 ActionScript 2.0 Series (5546)
Flash MX 2004 Series (6248)
Flash MX ActionScript Series (5565)
Flash MX Series (2447)
GUI Design Series (2450)
Inspiration (6946)
Microsoft Office PowerPoint 2000 Level 1 (6801)
Microsoft Office PowerPoint 2000 Level 2 (6802)
Microsoft Office PowerPoint 2000 Level 3 (6805)
Microsoft Office PowerPoint 2002 Level 1 (6813)
Microsoft Office PowerPoint 2002 Level 2 (6827)
Microsoft Office PowerPoint 2002 Level 3 (6828)
Microsoft Office PowerPoint 2003 Level 1 (6833)
Microsoft Office PowerPoint 2003 Level 2 (6837)
Microsoft Office PowerPoint 2003 Level 3 (6844)
Microsoft Office PowerPoint 2007 Level 1 (6889)
Microsoft Office PowerPoint 2007 Level 2 (6890)
Microsoft® Office Specialist (MOS) - PowerPoint® 2002 Comprehensive (6178)
MS PowerPoint 2003 (6943)
Paint Shop Pro 5 Series (700)
Photoshop 7 Series (4329)
Photoshop CS Series (5563)
Photoshop Series (2451)
PowerPoint 2000 MOS Series (701)
PowerPoint 2002 Series (840)
PowerPoint 2003 Series (5477)
PowerPoint 2007 Series (6995)
Visio 2002 Series (4310)

Computing / ICT, ECDL / ICDL

BCS Certificate for IT Users (Level 2) - Unit E Series (6238)
ECDL Office 2000/XP (6124)
ECDL Office 2003 (6121)
ECDL Office 2003 - Module 1 - Basic Concepts of Information Technology (6181)
ECDL Office 2003 - Module 2 - Using the Computer and Managing Files (6182)
ECDL Office 2003 - Module 3 - Word Processing (6183)
ECDL Office 2003 - Module 4 - Spreadsheets (6184)
ECDL Office 2003 - Module 5 - Databases (6185)
ECDL Office 2003 - Module 6 - Presentations (6186)
ECDL Office 2003 - Module 7 - Outlook - Information and Communication (6187)
ECDL V 4.5 2000 (European Computer Driving Licence) (6921)
ECDL V 4.5 2003 (European Computer Driving Licence) (6922)
ECDL V 4.5 XP (European Computer Driving Licence) (6923)
ECDL V4 (European Computer Driving Licence) (5528)
ECDL Version 4.0 Module 1 – Concepts of Information Technology (6411)
ECDL Version 4.0 Module 2 – Using the Computer and Managing Files (6412)
ECDL Version 4.0 Module 3 – Word Processing (6413)
ECDL Version 4.0 Module 4 – Spreadsheets (6414)
ECDL Version 4.0 Module 5 – Database (6415)
ECDL Version 4.0 Module 6 – Presentation (6416)
ECDL Version 4.0 Module 7 – Information and Communication (6417)
ECDL Version 4.0 XP Module 1 – Concepts of Information Technology (6418)
ECDL Version 4.0 XP Module 2 – Using the Computer and Managing Files (6419)
ECDL Version 4.0 XP Module 3 – Word Processing (6420)
ECDL Version 4.0 XP Module 4 – Spreadsheets (6421)
ECDL Version 4.0 XP Module 5 – Database (6422)
ECDL Version 4.0 XP Module 6 – Presentation (6423)
ECDL Version 4.0 XP Module 7 – Information and Communication (6424)
e-Citizen (6587)
European Computer Driving Licence 4.0 XP Series (5567)
European Computer Driving Licence Version 4.0 Series (4326)
European Computer Driving Licence Version 4.5 Series (6924)
International Computer Driving Licence 4.0 XP Series (5568)
International Computer Driving License 4.0 XP U.S. Series (6252)

Computing / ICT, Internet & email

CIW Foundations 1D0-410 Series (5560)
CIW Foundations 1D0-510 Series (6625)
CIW Security 1DO-470 Series (5562)
Dreamweaver 8 Series (6516)
Dreamweaver MX 2004 Series (5547)
Dreamweaver MX Series (2444)
Dynamic HTML Series (2445)
Exchange 2000 Administration MCSE 70-224 Series (2394)
Frontpage 2000 Series (2448)
GroupWise 5.5 Series (845)
GroupWise 6.5 Series (6228)
IIS 6 Series (6622)
Internet Explorer 6 Series (5479)
Internet Explorer 7 Series (6620)
Microsoft Office FrontPage 2000 Level 1 (6808)
Microsoft Office FrontPage 2000 Level 2 (6809)
Microsoft Office FrontPage 2002 Level 1 (6831)
Microsoft Office FrontPage 2002 Level 2 (6832)
Microsoft Office FrontPage 2003 Level 1 (6841)
Microsoft Office Outlook 2000 Level 1 (6806)
Microsoft Office Outlook 2000 Level 2 (6807)
Microsoft Office Outlook 2002 Level 1 (6829)
Microsoft Office Outlook 2002 Level 2 (6830)
Microsoft Office Outlook 2003 Level 1 (6834)
Microsoft Office Outlook 2003 Level 2 (6840)
Microsoft Office Outlook 2007 Level 1 (6887)
Microsoft Office Outlook 2007 Level 2 (6888)
Microsoft® Office Specialist (MOS) - Outlook® 2002 Core (6167)
Microsoft® Office Specialist (MOS) - Outlook® 2002 Expert (6177)
Outlook 2002 Series (698)
Outlook 2003 Series (5480)
Outlook 2007 Series (7023)
Outlook Express (6941)
PHP and MySQL Series (6240)
Visual C# Web Applications MCAD 70-315 Series (4311)
Web Design & Graphics Series (2453)
Web Publishing and Design with HTML 4.01 and XHTML Series (6243)
WebSphere Studio Application Developer 5.0 and J2EE Series (5564)

Computing / ICT, Networking

Cisco Related Series BCMSN 642-811 Series (5499)
Cisco Related Series BCMSN 642-812 Series (6823)
Cisco Related Series BCRAN 642-821 Series (5500)
Cisco Related Series BSCI 642-801 Series (5510)
Cisco Related Series BSCI 642-901 Series (6824)
Cisco Related Series CCDA 640-863 Series (7024)
Cisco Related Series CCDA Series (980)
Cisco Related Series CCNA 640-801 Series (5512)
Cisco Related Series CCNA 640-802 Series (7025)
Cisco Related Series CIT 642-831 Series (5514)
Cisco Related Series ICND1 640-822 Series (7026)
Cisco Related Series ICND2 640-816 Series (7027)
Cisco Related Series ISCW 642-825 Series (6825)
Cisco Related Series ONT 642-845 Series (6826)
Client/Server Technology for Managers Series (1061)
CompTIA A+ Depot Technician 220-604 Series (6653)
CompTIA A+ Essentials 220-601 Series (6654)
CompTIA A+ IT Technician 220-602 Series (6655)
CompTIA A+ Remote Support Technician 220-603 Series (6656)
CompTIA A+ Series (5486)
CompTIA Network+ 2005 (N10-003) Series (6235)
CompTIA Server+ 2005 (SK0-002) Series (6515)
Microsoft Certified Professional (MCP) - Windows XP Professional (6427)
Microsoft Certified Systems Administrator (MCSA) (6425)
Microsoft Exchange Server 2003 MCSA/MCSE 70-284 Series (5519)
MS Exchange Server 5.5 Series (5524)
Networking and Services (6508)
Networking and Services Rapid (6507)
Novell 560 CNE Series (2384)
Novell 570 CNE Advanced Administration Series (2385)
Server 2003 Security Admin MCSA/MCSE 70-299 Series (5527)
TCP/IP Series (2415)
Windows 2000 Active Directory MCSE 70-217 Series (2425)
Windows 2000 Basics - Server Series (2393)
Windows 2000 Directory Design MCSE 70-219 Series (2399)
Windows 2000 Network Administration MCSE 70-216 Series (2400)
Windows 2000 Network Design MCSE 70-221 Series (2401)
Windows 2000 Network Management MCSA 70-218 Series (2405)
Windows 2000 Server 70-215 Series (2426)
Windows Server 2003 Active Directory MCSE 70-294 Series (5539)
Windows Server 2003 Administration MCSE 70-290 Series (5541)
Windows Server 2003 Infrastructure MCSE 70-297 Series (5551)
Windows Server 2003 Network Management MCSE 70-291 Series (5545)
Windows Server 2003 Network Planning MCSE 70-293 Series (5550)
Windows Server 2003 Security MCSE 70-298 Series (5555)
Windows Server 2003 Series (5526)

Computing / ICT, Operating Systems

CISSP Security Professional Series (5506)
Computing Concepts Series (695)
Linux Red Hat Technician RHCT RH202 Series (6247)
Linux Series (2373)
Microsoft SharePoint Server 2007 MCTS 70-630 Series (7036)
SAS 8 Series (2377)
SAS Series (2376)
Solaris 8 System Administrator 310-011 Series (2379)
Solaris 9 System Administrator 310-014/310-015 Series (6250)
UNIX- Systems Series (2389)
Windows 2000 Basics - Client Series (6514)
Windows 2000 Professional MCSE 70-210 Series (2416)
Windows 2000 Security Design MCSE 70-220 Series (2421)
Windows Vista (6893)
Windows Vista Series (6821)
Windows Vista Upgrade Series (6624)
Windows XP Application Support MCDST 70-272 Series (5548)
Windows XP Professional MCSE 70-270 Series (2430)
Windows XP System Support MCDST 70-271 Series (5549)
Windows XP Upgrade Series (880)

Computing / ICT, PC Basics

CLAIT Plus - Mandatory Unit: Create, Manage and Integrate Files (6120)
Computer Basics Series (5474)
IC3 - Internet & Computing Core Certification (6919)
Introduction to PCs Series (891)
New CLAIT (6119)
Office 2000 Series (692)
Office 2003 - Whats New Series (5481)
Office 2007 Series (6621)
Office XP Upgrade Series (696)
QuickBooks 2004 Series (5485)
QuickBooks Series (4320)
The Michellen Guide to Digital Literacy (5956)
TypingWeb Typing Tutor (6920)
Works Series (4325)

Computing / ICT, Programming

AJAX Series (6996)
C Series (974)
CGI/Perl Series (2431)
ColdFusion MX Series (4291)
Java 1.2 Series (2437)
Java 2 5.0 Programming Series (6242)
Java 2 Enterprise Design Series (2442)
Java 2 Programmer Certification 310-035 Series (2443)
JavaScript Series (6249)
Microsoft .NET 2.0 App Development MCTS 70-536 Series (6659)
Microsoft .NET 2.0 Distributed Apps MCTS 70-529 Series (7032)
Microsoft .NET 2.0 Web Development MCTS 70-528 Series (6660)
Microsoft .NET 2.0 Windows Development MCTS 70-526 Series (7033)
Microsoft .NET Applications MCSD/MCAD/MCDBA 70-316 Series (5520)
Microsoft .NET Architectures MCP/MCSD 70-300 Series (5521)
Microsoft Exchange Server 2007 MCTS 70-236 Series (7034)
Notes 5 Programming Series (2383)
Object-Oriented Analysis & Design Series (2386)
OOP Using C++ Series (2387)
Rational Unified Process Series (5516)
RPG IV Programming Series (2375)
SharePoint 2003 Series (6245)
Sun Java 2 Developer SCJD CX-310- 252A/CX-310-027 Series (5518)
UML 2.0 Series (5501)
Visual Basic .NET for Web MCSD/MCAD 70-305 Series (5530)
Visual Basic .NET for XML Web MCSD/MCAD 70-310 Series (5531)
Visual Basic .NET Windows Apps MCSD/MCAD 70-306 Series (5534)
Visual Basic 2005 Series (6652)
Visual Basic 6 Series (2392)
Visual C# Series (6822)
Visual C# XML MCAD 70-320 Series (5532)
Visual InterDev 6 Series (2452)
Visual Studio .NET Advanced Topic Series (5533)
Visual Studio. NET and ASP. NET Series (2422)
Visual Studio. NET Overview Series (2423)
Visual Studio. NET Programming with Visual C# Series (2424)
WebSphere 7.0 with Rational Application Developer Series (6661)

Computing / ICT, Spreadsheets

Excel 2000 MOS Expert Series (702)
Excel 2000 MOS Series (4300)
Excel 2002 Series (839)
Excel 2003 Series (5475)
Excel 2007 Advanced Series (6820)
Excel 2007 Series (6658)
Microsoft Office Excel 2000 Level 1 (6798)
Microsoft Office Excel 2000 Level 2 (6799)
Microsoft Office Excel 2000 Level 3 (6800)
Microsoft Office Excel 2002 Level 1 (6811)
Microsoft Office Excel 2002 Level 2 (6816)
Microsoft Office Excel 2002 Level 3 (6817)
Microsoft Office Excel 2003 Level 1 (6836)
Microsoft Office Excel 2003 Level 2 (6839)
Microsoft Office Excel 2003 Level 3 (6842)
Microsoft Office Excel 2007 Level 1 (6885)
Microsoft Office Excel 2007 Level 2 (6886)
Microsoft® Office Specialist (MOS) - Excel 2002 Core (6165)
Microsoft® Office Specialist (MOS) - Excel 2002 Expert (6166)
MS Excel 2003 (6944)

Computing / ICT, Word processing

Microsoft Office Word 2000 Level 1 (6794)
Microsoft Office Word 2000 Level 2 (6803)
Microsoft Office Word 2000 Level 3 (6804)
Microsoft Office Word 2002 Level 1 (6810)
Microsoft Office Word 2002 Level 2 (6814)
Microsoft Office Word 2002 Level 3 (6815)
Microsoft Office Word 2003 Level 1 (6835)
Microsoft Office Word 2003 Level 2 (6838)
Microsoft Office Word 2003 Level 3 (6845)
Microsoft Office Word 2007 Level 1 (6891)
Microsoft Office Word 2007 Level 2 (6892)
Microsoft® Office Specialist (MOS) - Word 2002 Core (6179)
Microsoft® Office Specialist (MOS) - Word 2002 Expert (6180)
MS Word 2003 (6942)
Word 2000 MOS Expert Series (883)
Word 2000 MOS Series (882)
Word 2002 Series (888)
Word 2003 Series (5476)
Word 2007 Series (6781)

Health & Safety, Assessment

HACCP - Hazard Analysis Critical Control Point (5973)
Managing & Handling Stress At Work - Risk Assessment (805)
Repetitive Strain Injury - Risk Assessment (804)
Risk Assessment (6549)
Risk Assessment for Managers (6771)
Slips, Trips and Falls - Risk Assessment (801)

Health & Safety, Driving

Staying Safe with Vehicles (6775)

Health & Safety, Duty Of Care

NSPCC Child Protection Awareness (7048)
NSPCC Child Protection Awareness in Education (7049)
NSPCC Child Protection Awareness in Health (7050)
NSPCC Creating a Culture of Safety (7051)
NSPCC Keeping Children Safe (7061)
NSPCC Keeping Children Safe in Sport (7052)
Protecting Vulnerable Adults (7056)

Health & Safety, Fire / Hazard Safety

Avoiding Slips, Trips and Falls (158)
Fire Safety (6464)
Fire Safety (5458)
Fire Safety and Evacuation (156)
Fire Safety Plus (4293)
Hazardous Materials (6538)
Staying Safe with Electricity (6773)
Staying Safe with Hazardous Substances (6774)
Staying Safe with Noise (6772)
Welding Safety (6553)

Health & Safety, First Aid

Assessing Wounds (6527)

Health & Safety, Food Hygiene

Basic Food Hygiene (7043)
Food Hygiene - Introductory Certificate (6461)
Food Hygiene & Safety Levels 1 and 2 including HACCP (6925)
Food Hygiene Principles and Practice (5970)
Food Safety (Level Two) (5457)
Food Safety for the Healthcare Industry (6090)
Food Safety for the Service Industry (6100)
In Your Hands: An Introduction to Safe Food Handling (7046)
Polish Food Hygiene & Safety Levels 1 and 2 including HACCP (7022)
Sustainable Food Awareness Programme (4369)

Health & Safety, Healthcare

Caldicott (6529)
Common Induction Standards, Social Care (Adult Services) (6386)
Confidentiality (6531)
Conflict Resolution (6532)
Data Protection (6534)
Health and Safety for the Healthcare Industry (6088)
Health Records (6540)
Hypertension (6541)
Laundry for the Healthcare Industry (6092)
Measuring Blood Pressure (6546)
NPFiT (6547)
Panic Disorder (6929)
The Importance of Cleaning for the Healthcare Industry (6087)
Tiger Essentials (6550)

Health & Safety, Infection Control

Cleaning to Avoid Risk - The Service Suite (5971)
Infection Control (6460)
Infection Control - Cleaning Principles - Healthcare Suite (5967)
Infection Control for the Healthcare Industry (6095)
Infection Control for the Service Industry (6104)

Health & Safety, Manual Handling

Manual Handling (6217)
Manual Handling - Risk Assessment (803)
Manual Handling Plus (4292)
Moving and Handling Objects (6463)
Moving and Handling Objects and People (6462)
Safe Manual Handling (157)

Health & Safety, Workplace Safety

Health & Safety (6130)
Health & Safety Essentials (4330)
Health & Safety in the Workplace (Level One) (5459)
Health and Safety (6539)
Health and Safety (IOSH) (7045)
Health and Safety for the Service Industry (6098)
Introduction to Health & Safety at Work (154)
IOSH Managing Safely (6997)
IOSH Working Safely (5390)
Laundry for the Service Industry (6102)
Managing Health and Safety (806)
NEBOSH Fire Safety and Risk Management Certificate (7020)
NEBOSH International General Certificate in Occupational Health and Safety (7019)
NEBOSH National Certificate in Construction Health and Safety (7021)
NEBOSH National General Certificate in Occupational Health and Safety (7018)
Protecting the Environment at Work and Home (6782)
Safety For Line Managers (4331)
Safety in Business - Safeguarding People and Productivity (7057)
The Importance of Cleaning for the Service Industry (6097)
Working at Personal Safety (7054)

Health & Safety, Workstation Safety

DSE and Workstation Health & Safety (155)
DSE and Workstation Health & Safety - Risk Assessment (802)
RSI – What It Is and How To Avoid It (807)
VDU & Workstation (6216)
Workstation Safety Plus (4287)

Languages, English

English Advanced (6496)
English Beginner (6497)
English Beginner + (6498)
English Intermediate (6499)
English Intermediate + (6500)
ESOL Entry Levels 1, 2 and 3 (Train 2 Gain/Real Talk English) (6510)

Languages, French

French Beginner (6501)
French Beginner + (6502)
French Intermediate (6503)
Vektor Online Resources – French - Advanced (5427)

Languages, German

German Beginner (6520)
German Beginner + (6521)
German Intermediate (6626)

Languages, Italian

Vektor Online Resources - Italian - Advanced (5433)
Vektor Online Resources - Italian - Beginner (5430)
Vektor Online Resources - Italian - Beginner Plus (5431)
Vektor Online Resources - Italian - Intermediate (5432)

Languages, Spanish

Spanish Beginner (6504)
Spanish Beginner + (6505)
Spanish Intermediate (6519)
Vektor Online Resources - Spanish - Advanced (5429)

Managing Finance, Budgeting

Budgeting (HMM10) (6947)
Budgeting and Saving Series (4313)
Capital Budgeting (235)
Context and Purpose of Budgeting (232)
Implementing Budgets (237)
Introduction to Budgeting (7066)
Master Budgets (236)
Revenue Budgeting (234)
The Budgeting Process (233)

Managing Finance, Business & strategic plans

401 (K) Plans Series (5484)
Business Plan Development (HMM10) (6949)
Business Planning and Finance Awareness (6528)
Planning for Business (7055)
Strategic Analysis (7065)
Strategic Thinking (HMM10) (6981)
Strategy Execution (HMM10) (6982)

Managing Finance, Business Basics

Accounting - An Introduction (6402)
Accredited Finance for Non-Financial Managers (6990)
Activity Based Management (7070)
Balance Sheet (221)
Basics of Business Math Series (896)
Business Basics (7067)
Business Perspectives (240)
Cash Flow (222)
Cash Flow Challenge (367)
Cash, Debtors and Creditors (248)
Finance Essentials (HMM10) (6962)
Financial Fundamentals (7063)
Home Business Series (4315)
Introduction to Financial Statements (219)
Introduction to Working Capital (246)
Operational Analysis (7064)
Planning for the Future – Budgeting (243)
Profit and Loss Account (239)
Sources of Financial Information (241)
The Balance Sheet (6404)
The Cash Flow Statement (6406)
The Income Statement (6405)
Understanding Financial Reports (6407)
Understanding the Business (242)
Value Creation (7071)
Working Capital Management (7069)

Managing Finance, Currency & Risk

Anti-Money Laundering (UK) (6409)
FSA Financial Crime (6509)
International Currency Management (7068)
International Currency Management (244)
Managing International Currency Risk (245)

Managing Finance, Financial Accounts

Accounting / Valuation (6401)
Asset Turnover (226)
Costing Decisions (223)
Dividends and Growth (229)
Finance (Videos) (5576)
Financial Statements - Ratio Analysis (6403)
Introduction to Activity Based Costing (230)
Investment Appraisal (224)
Profit Margin (225)
Return on Capital Employed (238)
Return on Equity (228)

Managing Finance, Financial Markets

Basel II - An Overview (6757)
Basis Trading (6696)
Bond Futures (6694)
Bond Futures Basis (6695)
Bond Hedging with Options (6699)
Bond Hedging with Swaps (6700)
Bond Prices & Yields (6685)
Bond Strategies - Fundamentals (6692)
Bonds - An Introduction (6391)
Bonds - Primary and Secondary Markets (6392)
Building a Yield Curve (6720)
Collective Investment Schemes (6760)
Collective Investment Schemes (UK) (6759)
Complaints Handling (6766)
Credit Derivatives (6735)
Credit Derivatives - An Introduction (6736)
Credit Derivatives - Basket Default Swaps (6746)
Credit Derivatives - Capital Structure Arbitrage (6748)
Credit Derivatives - CDS Indexes (6749)
Credit Derivatives - Credit Default Swap Valuation (6741)
Credit Derivatives - Credit Default Swaps (6742)
Credit Derivatives - Credit Spread Options (6745)
Credit Derivatives - Credit-Linked Notes (6744)
Credit Derivatives - Pricing Methods (6740)
Credit Derivatives - Regulation and Documentation (6738)
Credit Derivatives - Synthetic CDOs (6747)
Credit Derivatives - Total Rate of Return Swaps (6743)
Credit Derivatives - Types (6737)
Credit Derivatives - Uses & Applications (6739)
Credit Risk - An Introduction (6753)
Derivatives - An Overview (6704)
Duration and Convexity (6686)
Equities (6681)
Equities – An Introduction (6393)
Equities - Issuing (6394)
Equity Derivatives (6717)
Equity Derivatives - An Introduction (6718)
Equity Program Trading (6683)
EU Regulation (6758)
Eurobonds - An Introduction (6688)
Eurobonds - Issuing & Investment (6689)
Financial Markets - An Introduction (6388)
Financial Resources: Calculating own Funds and Capital Resources (6767)
Fixed Income (6684)
Fixed Income - Credit Risk (6687)
Fixed Income Analysis (6693)
Floating Rate Notes (FRNs) (6690)
Foreign Exchange (6673)
Foreign Exchange - Introduction to the Forwards Market (6676)
Foreign Exchange - Introduction to the Spot Market (6675)
Foreign Exchange - Market Evolution (6674)
Foreign Exchange – Market Overview (6390)
Forwards & Futures (6708)
Forwards & Futures - An Introduction (6705)
Forwards & Futures - Hedging (Part I) (6711)
Forwards & Futures - Hedging (Part II) (6712)
Forwards & Futures - Pricing (6709)
Forwards & Futures - Trading (6713)
FSA Handbook - High Level Standards (6765)
Futures - Building a Yield Curve (Actual Dates) (6722)
Futures - Building a Yield Curve (Even Periods) (6721)
Futures Markets (6710)
FX Dealing - Forwards Market - An Introduction (6679)
FX Dealing - Forwards Market - Hedging and Cash Management (6680)
FX Dealing - Spot Market (6678)
High - Yield Debt (6698)
Individual Capital Adequacy Standards (ICAS) (6769)
Interest Rate & Currency Swap Fundamentals (6726)
Interest Rate Options (6723)
Introduction to Derivatives (6703)
Introduction to Financial Markets (6387)
Investment Trusts (6761)
Market Risk - An Introduction (6752)
MiFID - An Overview (6770)
Money Markets - An Introduction (6389)
Open-Ended Investment Companies (OEICs) (6763)
Operational Risk - An Introduction (6754)
Options (6714)
Options - An Introduction (6706)
Options - Managing an Interest Rate Option Book (6716)
Options - Managing an Option Portfolio (6725)
Options - Trading Strategies (6715)
Regulatory Environment (6756)
Relative Value Trading - An Introduction (6701)
Relative Value Trading - Strategies & Risks (6702)
Risk Management (6750)
Risk Management - An Overview (6751)
Risk Management - Liquidity Analysis & Control (6755)
Swaps - An Introduction (6707)
Swaps - Applications (6727)
Swaps - Applications for Corporates (6728)
Swaps - Applications for Institutional Investors (6729)
Swaps - Book Management (6734)
Swaps - Credit Exposure (6732)
Swaps - Documentation & Settlement (6733)
Swaps - Pricing & Valuation (Part I) (6730)
Swaps - Pricing & Valuation (Part II) (6731)
Swaptions (6724)
UK Bond Market (6691)
UK Equity Market (6682)
Unit Trusts (6762)
Yield Curves (6719)
Zero - Coupon Bonds (6697)

Managing Finance, Grants & funds

Tendering Toolkit (6440)

Managing Finance, Investment

Investing Fundamentals Series (4317)

Managing Finance, Targets & performance

Driving Value (250)
Introduction to ABM (252)
Introduction to Shareholder Value (231)
Moving to ABM (254)
Performance Measurement (HMM10) (6975)
The Value Creation Concept (249)
The Value Model (251)
Traditional Costing and ABM (253)

Managing Information, Data protection & security

An Overview of the Data Protection Act 1998 (6488)
Data Protection (UK) (6408)
Freedom of Information (6537)
Freedom of Information Act 2000 (6490)
Information Security (6544)
Security+ Series (5517)

Managing Information, Knowledge Management

Data Warehousing Series (1063)
Information Governance Management (6542)
Information Quality Assurance (6543)

Managing Information, Problem Solving

Crisis Management (7004)
Crisis Management (HMM10) (6953)
Decision Making (HMM10) (6955)
Effective Decision Making (6132)

Managing People, Appraisal

An Overview of Appraisals & Performance Management (183)
Feedback Essentials (HMM10) (6961)
On-going Appraisal (180)
Performance Appraisal (HMM10) (6974)
Preparing for the Appraisal Discussion (182)
The Appraisal Discussion (181)

Managing People, Employment law

Dismissing an Employee (HMM10) (6959)
Flexible Working (6478)
Managing Within the Law (7008)
Managing Within the Law (Videos) (5604)
Parents in Employment (6480)
Reductions in Force (7011)

Managing People, Equal opportunities

An Overview of Diversity and Discrimination (6485)
Awareness (6125)
Diversity (6126)
Diversity (HMM10) (6960)
Equal Opportunities (6536)
Equality (6127)
The Law and Equal Opportunities - Age Legislation (6518)
The Law and Equal Opportunities – Disability Legislation (6472)
The Law and Equal Opportunities – Ex-Offenders Legislation (6476)
The Law and Equal Opportunities – Gender Legislation (6469)
The Law and Equal Opportunities – Legislation Relating to Religion (6474)
The Law and Equal Opportunities – Race Legislation (6468)
Workplace Diversity (7013)

Managing People, Grievance & disciplinary

Conflicts of Interest (7003)
Dealing with Difficult People Series (6231)
Dealing with Sexual Harassment (6129)
Managing Problem Performance (6140)
Preventing Bullying in the Workplace (6663)
Preventing Workplace Violence (7009)
Sexual Harassment in the Workplace Series (6232)
Workplace Bullying (6128)
Workplace Bullying (7012)
Workplace Environment (Videos) (5588)

Managing People, Leadership

Coaching (HMM10) (6952)
Coaching (Videos) (5581)
Delegating (HMM10) (6956)
Delegation (172)
Developing Employees (HMM10) (6957)
Effective Coaching (6136)
Effective Delegation (6134)
Effective Management (6535)
Effective Manager (6665)
Ethics and Compliance Basics (7017)
Fundamentals of Business Management Series (6234)
Leadership (Videos) (5613)
Management (Videos) (5607)
The Effective Manager (6131)

Managing People, Managing change

Change Management (HMM10) (6951)
Effective Management of Change (6137)
Innovation Implementation (HMM10) (6966)
Laying Off Employees (HMM10) (6967)
Managing Change Series (6647)
New Manager Transitions (HMM10) (6973)

Managing People, Meetings

Conducting Effective Meetings (196)
Effective Meetings (6142)
Introduction to Meetings & Meeting Types (198)
Meeting Behaviour & Dealing with Problem Characters (195)
Meeting Planning & Preparation (197)
Virtual Meetings (194)

Managing People, Motivating employees

An Introduction to Persuading and Influencing (176)
Effective Motivation (6135)
Equal Opportunities in the Workplace – Training and Performance Development (6482)
Goal Setting (6927)
Goal Setting (HMM10) (6963)
Innovation and Creativity (HMM10) (6965)
Leading and Motivating (HMM10) (6968)
Motivation Methods and Strategies Series (6239)
Motivation Series (902)
Positive Reinforcement (6928)
Retaining Employees (HMM10) (6980)

Managing People, Recruitment & selection

Attracting Candidates & Producing Job Advertisements (186)
Candidate References & Selection (184)
Equal Opportunities in the Workplace – Recruitment and Selection (6484)
Hiring (HMM10) (6964)
Interview Skills Series (4316)
NSPCC Safer Recruitment and Selection (7053)
Questionable Interview Questions (7010)
Shortlisting Candidates & Interview Techniques (185)
The Recruitment Process – An Overview (188)
Writing Job Descriptions & Person Specifications (187)

Managing People, Stress management

Handling Stress at Work – A Guide for Managers & Staff (159)
Managing Workplace Stress (7015)
Samaritans WorkLife Stress Management (7058)
Stress Management (HMM10) (6983)
Stress Management Series (6513)
stressindex© (5470)

Managing People, Teambuilding

Effective Team Building (6138)
Effective Team Leadership (6139)
Leading Teams (Videos) (5580)
Supervisory Management (7060)
Team Leadership (HMM10) (6984)
Team Management (HMM10) (6985)
Teams That Work Series (6648)
Virtual Teams (HMM10) (6987)

Personal Development, Career Development

Career Development (Videos) (5578)
Career Management (HMM10) (6950)
careerindex© (5469)
Harvard ManageMentor 10 (HMM10) (6989)
Introduction to Apprenticeships (6526)
NGA First Certificate in Governance (7047)
Programme Administration (Apprenticeships) (6548)
Vehicle Fitting - NVQ Level 1 (6991)

Personal Development, Self Development

Building Relationships Series (6511)
Business Ethics Series (6230)
eBusiness (4361)
Effective Objective Setting (6133)
eModels (4355)
Estate Planning Series (4314)
Global Business (Videos) (5577)
Human Resources Management (6160)
Instructional Design Series (6246)
Integration Management (6154)
Management Skills Introduction Series (6241)
Managing Upward (HMM10) (6969)
Quality Management (6159)
Retirement Planning (4323)
Risk Management (6162)
Sarbanes-Oxley Act Series (6244)
Self-Management (Videos) (5589)
Six Sigma (Videos) (5579)
The Role of the Coach (6780)
World Class Manufacturing (6554)

Personal Development, Time management

Effective Time Management (6141)
Organising Your Time (202)
Planning Your Time (201)
Purpose and Goals of Time Management (203)
Time Management (HMM10) (6986)
Time Management Fundamentals Series (6233)
Time Management I (6156)
Time Management II (6157)
Time-Saving Tips & Technology (199)
Work and Life Balance (Videos) (5582)
workLifeindex© (5471)

Processes & Operations, Environmental

You & the Environment (6555)

Processes & Operations, Operational standards

EU Competition Law (7014)

Processes & Operations, Policy statements

Business Ethics (7001)
Code of Conduct (7002)
Drug Free Workplace (7005)
E-mail and Internet Use (7006)
Record Management (7007)

Processes & Operations, Process management

5 S's (6524)
Business Case Development (HMM10) (6948)
Distribution Decisions (4349)
Process Improvement (HMM10) (6978)
Procurement Management (6163)
Using IT (6551)

Processes & Operations, Project management

APM Introductory Certificate in Project Management (7076)
Closing a Project (6152)
Controlling a Project (6151)
Cost Management (6158)
Dealing with Time-Wasting Situations (200)
Executing a Project (6150)
Initiating a Project (6146)
ITIL V2 Foundation (7073)
ITIL V3 Foundation (7074)
ITIL Version 2 Foundation Certificate EX0-100 Series (7028)
Microsoft Office Project 2007 MCTS 70-632 Series (7035)
MSP (Managing Successful Programmes) Foundation (7075)
Overview of Project Management (6145)
Planning Project Activities (6148)
Planning Project Costs (6149)
Planning Project Scope (6147)
Prince2 (7072)
Project 2000 MOS Series (842)
Project 2003 Series (5483)
Project Management (HMM10) (6979)
Project Management from a People Perspective Series (6993)
Project Management Fundamentals (6144)
Project Management Professional (6153)
Project Management Professional Certification 2005 Series (6236)
Project Management Series (922)
Project Server 2003 Series (5525)
Scope Management (6155)

Sales / Marketing, Advertising

Advertising and Promotion (6525)

Sales / Marketing, Customer service

Best Practice Guide for Customer Service Professionals (7044)
Buyer Behaviour (4336)
Customer Care (6533)
Customer Focus (HMM10) (6954)
Customer Service (Videos) (5575)
Customer Service Series (897)
eCRM (4360)
eCustomers (4356)
Service Decisions (4345)

Sales / Marketing, Market Research

Marketing Research (4337)

Sales / Marketing, Marketing strategies

eMarketing Excellence (4365)
ePlan (4362)
eTools (4357)
History, Definition and Concept of Marketing (4333)
Integrated Marketing Communications (4351)
Internet Marketing Series (4295)
Introduction to eMarketing (4353)
Marketing Essentials (4363)
Marketing Essentials (HMM10) (6970)
Marketing Planning (4335)
ReMix (4354)
Segmentation, Positioning and the Marketing Mix (4334)
Web Site Design (4358)
Web Site Traffic (4359)

Sales / Marketing, Sales management

Inventory Management (247)
Pricing Decisions (4347)
Product Decisions (4338)
Sales – Closing and Negotiating (6174)

Sales / Marketing, Sales techniques

Sales – After the Sale (6175)
Sales – Building Rapport and Call Introduction (6171)
Sales – Client Needs & the Sales Cycle (6176)
Sales - Developing a Sales Solution (6172)
Sales – Prospecting (6169)
Sales – Selling the Benefits (6173)
Sales – Selling Value (6170)
Sales and Marketing (Videos) (5596)
Sales Skills (6168)