Handling Violence and Aggression at Work

Producer: Learning Nexus

Duration: 2 hours.
This product is an online product and is a single-user, 6-month licence.
View Course Demo

Overview

CPD Certified - contributes 2 points towards your CPD.

One in five people at work are attacked or abused every year just for doing their job.

Teachers, doctors, nurses, carers, social workers, public transport workers, shop workers, DHSS staff and many others are all at risk every working day. But there is much that employees and employers can do to reduce the number of victims – and undertaking this course is a positive first step.


This course is for anyone who may be exposed to workplace violence or aggression.

This product allows the student to print a certificate from the course on successful completion.

The recommended settings to run this course are:

- Minimum Internet Explorer 6/Netscape Navigator 7
- Flash enabled – Minimum V6
- Popup windows enabled
- Minimum Windows 2000 Operating System
- Authorware may also need to be installed for some courses

Topics

This course covers the following topics:

Violence and aggression:
- Who is at risk?
- Physical causes
- Psychological causes
- Organisational causes
- Behavioural causes
- Calculated causes
When is work-related violence likely to occur?
The warning signs:
- Facial expressions and mannerisms
- Body language
- Voice
Avoiding provocation
The Control Trilogy
Violent behaviour - your options:
- Getting away
- Stopping the attack
- Fighting back

Objectives

As a result of undertaking it learners will be able to:

- Explain the causes of violence and aggression
- Describe how to avoid it
- State how to deal with aggressive behaviour
- State how to deal with actual physical violence

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