Understanding the Communication Process in the Workplace - ILM

Producer: Lucid Learning Ltd

Duration: 6 hours.
This product is an online product and is a single-user, 1-year licence.

Overview

This course is designed for learners who wish to undertake Institute of Leadership & Management (ILM) validated learning, whether for personal development or in order to undertake professional qualifications.
This module provides the underpinning knowledge, learning outcomes and guided learning hours required to undertake the relevant assessments required to accrue 1 credit towards an ILM Award, Certificate or Diploma in Leadership & Management at Level 3. Completion of this module as a stand-alone piece of eLearning does not provide an ILM qualification.

A completion certificate from CoursesForYou will be provided upon completion of this module of eLearning.

Screenshots

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Topics

Programme Make-Up
• Module equates directly to the ILM Level 3 Unit of the same name
• Content rich programme covering key concepts, theories and models
• ‘Click’ and reveal pdf approach provides additional background and explanations
• ‘Checkpoint’ activities engage learners in practical investigation and application of learning
• Clean and clear graphics make for an enjoyable and effective learning environment

Topics
Programme Content/Outcomes
• The stages in the communication process
• Possible barriers to communication in the workplace and how they can be overcome
• Different types of communication in the workplace and their advantages/disadvantages
• Non-verbal communications and how it can influence the receiver
• How to use feedback to check the effectiveness of communication

Objectives

To develop knowledge and understanding of the communication process in the workplace as required by a practising or potential leader/manager at ILM Level 3.

At the end of this unit, you will be able to:

• Understand the nature and importance of the communication process in the workplace
• Understand the methods of communication
• Be able to assess own effectiveness in communication

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