Solving Problems and Making Decisions - ILM

Producer: Lucid Learning Ltd

Duration: 8 hours.
This product is an online product and is a single-user, 1-year licence.


This course is designed for learners who wish to undertake Institute of Leadership & Management (ILM) validated learning, whether for personal development or in order to undertake professional qualifications.
This module provides the underpinning knowledge, learning outcomes and guided learning hours required to undertake the relevant assessments required to accrue 2 credits towards either an ILM Award, Certificate or Diploma in Leadership & Management at Level 3. Completion of this module as a stand-alone piece of eLearning does not provide an ILM qualification.

A completion certificate from CoursesForYou will be provided upon completion of this module of eLearning.


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Programme Make-Up
• Module equates directly to the ILM Level 3 Unit of the same name
• Content rich programme covering key concepts, theories and models
• ‘Click’ and reveal pdf approach provides additional background and explanations
• ‘Checkpoint’ activities engage learners in practical investigation and application of learning
• Clean and clear graphics make for an enjoyable and effective learning environment
Programme Content/Outcomes
• By completing this module you will gain a working understanding of how to methodically solve problems, using well established tools and techniques.
• You will also investigate how to make decisions in a work environment.


To develop knowledge and understanding of solving problems and making decisions, as required by a practising or potential leader/manager at ILM Level 3

At the end of this unit of learning you will be able to:
• Describe a problem, its nature, scope and impact.
• Gather and interpret information to identify possible solutions to a problem.
• Summarise options with facts and evidence.
• Use at least one simple decision-making technique to evaluate options to arrive at the best solution.
• Plan the implementation and communication of the decision, and
• Discuss which monitoring and review techniques could be used to evaluate outcomes.

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