Understanding Quality Management in the Workplace - ILM

Producer: Lucid Learning Ltd

Duration: 6 hours.
This product is an online product and is a single-user, 1-year licence.


This course is designed for learners who wish to undertake Institute of Leadership & Management (ILM) validated learning, whether for personal development or in order to undertake professional qualifications.
This module provides the underpinning knowledge, learning outcomes and guided learning hours required to undertake the relevant assessments required to accrue 2 credits towards an ILM Award, Certificate or Diploma in Leadership & Management at Level 3. Completion of this module as a stand-alone piece of eLearning does not provide an ILM qualification.

A completion certificate from CoursesForYou will be provided upon completion of this module of eLearning.


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Programme Make-Up
• Module equates directly to the ILM Level 3 Unit of the same name
• Content rich programme covering key concepts, theories and models
• ‘Click’ and reveal pdf approach provides additional background and explanations
• ‘Checkpoint’ activities engage learners in practical investigation and application of learning
• Clean and clear graphics make for an enjoyable and effective learning environment

Programme Content/Outcomes
This module investigates the meanings of Quality and, hence, Quality Management, with a view to helping you understand what is needed to be able to consistently build quality into your products and services.


To develop knowledge and understanding of quality management as required by a practising or potential leader/manager at ILM Level 3.

At the end of this unit you will be able to:

• Describe why quality is important to internal and external customers
• Explain what is the meaning of Total Quality Management (TQM) and how this is implemented through the Quality Management System (QMS)
• Differentiate between design quality standards and process quality standards
• Identify an example of cost of quality in the workplace
• Describe the quality system used by the organisation
• Identify quality standards set for the organisation
• Describe the tools used to monitor quality in the workplace
• Identify practical and positive steps to improve quality and to meet customer requirements in the workplace

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