Understanding Conflict Management in the Workplace - ILM

Producer: Lucid Learning Ltd

Duration: 4 hours.
This product is an online product and is a single-user, 1-year licence.


This course is designed for learners who wish to undertake Institute of Leadership & Management (ILM) validated learning, whether for personal development or in order to undertake professional qualifications.
This module provides the underpinning knowledge, learning outcomes and guided learning hours required to undertake the relevant assessments required to accrue 1 credit towards an ILM Award, Certificate or Diploma in Leadership & Management at Level 3. Completion of this module as a stand-alone piece of eLearning does not provide an ILM qualification.

A completion certificate from CoursesForYou will be provided upon completion of this module of eLearning.


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Programme Make-Up
• Module equates directly to the ILM Level 3 Unit of the same name
• Content rich programme covering key concepts, theories and models
• ‘Click’ and reveal pdf approach provides additional background and explanations
• ‘Checkpoint’ activities engage learners in practical investigation and application of learning
• Clean and clear graphics make for an enjoyable and effective learning environment

Programme Content/Outcomes
The term conflict management may conjure up images of heated arguments, industrial unrest, and even physical damage to property.
However, for the vast majority of us conflict management in the workplace is about understanding how to manage disagreements or disputes, either between teams, individuals, departments, customers, or suppliers etc.

This module examines this topic in detail.


To develop knowledge and understanding of conflict management as required by a practising or potential leader/manager at ILM Level 3.

At the end of this unit, you will be able to:

• Identify the different causes of conflict at work
• Describe the stages in the development of conflict
• Explain the effects of conflict on individual and team performance at work
• Explain the recognised techniques a manager could use to minimise and resolve conflict in the workplace
• Resolve conflict in the workplace more effectively
• Describe how a manager could create harmony at work

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