Problem Solving

Producer: Virtual College Ltd

Duration: 3.5 hours.
This product is an online product and is a single-user, 1-year licence.
View Course Demo


CPD Certified - on average contributes 3 - 4 hours towards your CPD.

This course looks at a variety of tools to help individuals and teams solve both simple and highly complex problems. Some of the tools are used in healthcare, while others are new to the field. Every problem is different and may require one or a mixture of tools to solve.

The aim of the module is to increase understanding of problem statements, problem solving and to gain an appreciation of error proofing.

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Although this module uses examples and scenarios from a Health and Social Care setting, it is equally useful to anyone outside of this sector wishing to have a better understanding of problem statements and problem solving, and gain an appreciation of error proofing.

There are no specific entry requirements for this course.


Screenshot 1Screenshot 2Screenshot 3


This course covers the following topics:

- Brief introduction to Lean principles
- Problem statements - overviews of the problem
- 5 Whys - a questioning technique aimed at determining what was wrong
- Brainstorming - generating a large number of ideas for the solutions to a problem
- Fishbone diagrams - cause and effect diagrams
- Root cause analysis – identify the main cause of a problem
- Error proofing – identifying and rectifying problems or errors
- Failure mode effects analysis (FMEA) and summary


Having completed this module, the learner will:

- Know how to create a problem statement
- Be able to use different problem solving techniques
- Understand root cause analysis
- Understand error proofing theory
- Understand Failure Mode Effects Analysis (FMEA)

* required field