Capacity and Demand

Producer: Virtual College Ltd

Duration: 3.5 hours.
This product is an online product and is a single-user, 1-year licence.
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CPD Certified - on average contributes 3 - 4 hours towards your CPD.

The amount of data that is available to everyone is growing at a rapid pace and we are all swamped with masses of information. Time is spent collecting it, manipulating it, requesting it and looking for it but do we make best use of it? It can be difficult to identify a particular issue or identify a trend from data presented.

As the quality of products and processes has improved again and again over the last 100 years, one of the most important tools manufacturing has used is Statistical Process Control. SPC allows objective measurement of capacity, demand, capability and, above all, quality. SPC is used around the world to manufacture almost every product you can buy. Despite using complex statistics to prove the theory, in practice SPC is easy to use with PCs doing all the hard work.

In manufacturing SPC is used to control demand and activity as well as measuring quality, it is used as a predictive tool and a tool to monitor changes long before the changes become a serious issue. So, why is it not used more extensively in Healthcare? The answer is that Statistical Process Control and its uses are not widely taught and staff do not know how to use it.

However, some Healthcare services are beginning to use it to measure things like clinic attendances, waiting lists, activity, demand and quality of outcomes.

The overall aim of this module is to give you a broad understanding of capacity and demand and SPC (Statistical Process Control), as well as introductory knowledge of process capability, variation and demand/queues. This module looks at demand, capacity, activity, backlog and variation. It will teach learners how to construct simple run charts and how to use them to analyse data.

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines

This module is aimed at anyone whose role it is to manage, measure, monitor or analyse statistical data. This module is focused around a Healthcare setting, and uses examples and scenarios from an NHS perspective. However, this module would also be useful to anyone outside of this sector who would like to understand Capacity and Demand and Statistical Process Control.

There are no specific entry requirements for this module.

This product allows the student to print a certificate from the course on sucessful completion.

The recommended settings to run this course are:

- Minimum Internet Explorer 6/Netscape Navigator 7
- Flash enabled – Minimum V6
- Popup windows enabled
- Minimum Windows 2000 Operating System
- Silverlight may also need to be installed for some courses
- Most ECDL courses will require a download of the ActivX component from within the course


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This course covers the following topics:

- Welcome and Learning Objectives
- Introduction
- SPC Theory
- Process Capability
- Variation
- Demand and Queues and Summary


Having completed this module, learners will be able to:

- Generate a run chart
- Differentiate between capacity, demand, activity and backlog
- Use Pareto analysis to prioritise activities

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