An Introduction to Negotiation

Producer: Learning Nexus

Duration: 50 minutes.
This product is an online product and is a single-user, 6-month licence.
View Course Demo


CPD Certified - contributes 1 point towards your CPD.

This course overviews the key skills of negotiation as well as the structure of the negotiation process itself. The part that attitudes play in successful negotiation is also examined, enabling the learner to think about the appropriateness of their current attitudes. The importance of correct personal behaviour, such as body language, is considered and the learner is provided with practical guidance in this area.

Achieving the learning outcomes of this course represents an excellent foundation for skill development which, when combined with the other 2 courses in the series, will place the learner in a strong position to become a highly effective negotiator.

Negotiation is a difficult skill to master and, very often, managers believe they are able to negotiate successfully when this is not the case. The result of this misapprehension is a mixture of lost opportunity and spoilt relationships. By ensuring that all those who need to negotiate, can do so competently, the company will avoid these pitfalls.

This course is for anyone required to negotiate a satisfactory outcome to a problem or proposal.

This product allows the student to print a certificate from the course on sucessful completion.

Please Note: The demo link for this title is representative of the courseware but does not give access to the actual course.

The recommended settings to run this course are:

- Minimum Internet Explorer 6/Netscape Navigator 7
- Flash enabled – Minimum V6
- Popup windows enabled
- Minimum Windows 2000 Operating System
- Authorware may also need to be installed for some courses


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This course will teach the learner:

- The key communication skills
- The three key elements of negotiation
- The win-win approach
- Negotiation behaviour
- Preparing for successful negotiation
- The key steps of the negotiation process


On completion of this course the learner will be able to:

- Identify and marshal his or her personal communication and cognitive skills for use in the negotiation process
- Prepare themselves effectively for the negotiation process

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