Questioning Skills - Using Probing Questions V2

Producer: Learning Nexus

Duration: 30 minutes.
This product is an online product and is a single-user, 6-month licence.
View Course Demo

Overview

CPD Certified - contributes 1 point towards your CPD.

Open Questions enable people to gather information and seek feelings and opinions. Sometimes, however, people do not volunteer a full response to Open Questions, and this can lead to frustration for the questioner. This course will enable the learner to ‘open up’ reluctant respondents and find out what lies behind an initial, and perhaps superficial, answer.

Being skilled in asking Probing Questions increases the competence of those who are already able to use Open Questions. An ability to use Probing Questions, therefore, adds value to the benefits already accruing from Open Questioning skills.

This course is for anyone keen to develop the questioning element of their communication skill set.

This product allows the student to print a certificate from the course on sucessful completion.

Please Note: The demo link for this title is representative of the courseware but does not give access to the actual course.

The recommended settings to run this course are:

- Minimum Internet Explorer 6/Netscape Navigator 7
- Flash enabled – Minimum V6
- Popup windows enabled
- Minimum Windows 2000 Operating System
- Authorware may also need to be installed for some courses

Screenshots

Topics

This course will teach the learner:

- The function of Probing Questions
- The 5 types of Probing Question and how to use them

Objectives

On completion of this course the learner will be able to:

1 Use Probing Questions to elicit information and opinions that prove resistant to simple Open Questions

2 Use Summary Questions to:
- Clarify answers
- Demonstrate personal understanding
- Control difficult people or situations