Questioning Skills - Using Open and Closed Questions

Producer: Learning Nexus

Duration: 30 minutes.
This product is an online product and is a single-user, 6-month licence.
View Course Demo


CPD Certified - contributes 1 point towards your CPD.

Knowing how to ask open questions is absolutely vital, as they are the keys that unlock the information treasure chest!

Many people believe that closed questions have no place in the communication skills set; this, however, is incorrect, as closed questions do have an important function. They are generally used when the questioner requires a commitment - either positive or negative - from the other person.

This course will help you select the right type of question for the situation you need to resolve.

This product allows the student to print a certificate from the course on sucessful completion.

Please Note: The demo link for this title is representative of the courseware but does not give access to the actual course.

The recommended settings to run this course are:

- Minimum Internet Explorer 6/Netscape Navigator 7
- Flash enabled – Minimum V6
- Popup windows enabled
- Minimum Windows 2000 Operating System
- Authorware may also need to be installed for some courses


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This course will teach the learner:

- The difference between Open and Closed Questions
- Dealing with avoidance behaviour
- The function of Open Questions
- Types of Open Question
- How to ask Open Questions


On completion of this course the learner will be able to:

- Deal with people who are reluctant to provide facts or information
- Gain commitment from others to facts, opinions or courses of action

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