Becoming a Better Listener

Producer: Learning Nexus

Duration: 55 minutes.
This product is an online product and is a single-user, 6-month licence.
View Course Demo


CPD Certified - contributes 1 point towards your CPD.

Having completed courses, ‘An Introduction To Listening’, and ‘Removing The Barriers To Listening’, the learner will be motivated to discover how to finally become an effective listener. This course looks in detail at the various skills and behaviours that will enable him or her to do this. As a result, the learner will be both more competent and confident in all situations that require him or her to gather information, seek opinions or reveal attitudes.

Successful completion of this course, in tandem with the other two in the series, will develop in an employee with the potential to become a highly effective listener. Good listeners who also possess good questioning skills are good communicators, and good communicators provide the innovation and drive that all organisations need.

This course is for anyone keen to develop the questioning element of their communication skill set.

This product allows the student to print a certificate from the course on sucessful completion.

Please Note: The demo link for this title is representative of the courseware but does not give access to the actual course.

The recommended settings to run this course are:

- Minimum Internet Explorer 6/Netscape Navigator 7
- Flash enabled – Minimum V6
- Popup windows enabled
- Minimum Windows 2000 Operating System
- Authorware may also need to be installed for some courses


Screenshot 1Screenshot 2Screenshot 3


This course will teach the learner:

- Verbal and non-verbal attending behaviours that demonstrate active listening, and encourage communication
- How listening self-discipline leads to better results
- How observation of the speaker helps to interpret meaning


On completion of this course the learner will be able to:

- Bring about a positive outcome from interviews, discussions and conversations by listening and observing more effectively
- Make objective judgments about the nature of what is being said thanks to ability to ‘listen beyond’ the verbal message
- Recognise why others may have listened ineffectively, and take appropriate steps to assist them in remedying the situation

* required field