Communication Skills

A survey by law firm Shepherd and Wedderburn (2005) suggests that effective communication is the key to a successful business.  Without effective internal and external communication by employees, there is the chance that important information may not be conveyed correctly to clients, which can have a negative effect on the business.  Our wide range of communication skills titles covers a number of different topics including negotiation, presentation skills and both written and oral communication designed to help your employees improve their skills.

Body Language

• A Background to Body Language
• Silent Selling - Using Body Language in Sales
• Silent Speech - Understanding Body Language
• Using Body Language in the Workplace

General

• An Introduction to Communication Skills
• Communicating in the World of Social Media Series
• Communicating with Power Series
• Communication in the Workplace Series
• Communications Management
• Difficult Interactions (HMM10)
• Effective Communications
• Fast Effective Reading (Speed Reading)
• Meeting Management (HMM10)

Negotiation

• An Introduction to Negotiation v2
• Negotiating (HMM10)
• Negotiating Series
• Negotiating Strategies 2 – Psychological Strategies
• Negotiation Series
• Negotiation Strategies 1: Strategy Basics v2

Oral Communication Skills

• An Introduction to Listening
• Becoming a Better Listener
• Persuading Others (HMM10)
• Questioning Skills - Unproductive Questions
• Questioning Skills - Using Closed Questions
• Questioning Skills - Using Open Questions
• Questioning Skills - Using Probing Questions
• Questioning Skills - Why Are Questions Important?
• Removing the Barriers to Listening
• The Persuasion Process

Presentation Skills

• Presentation Fundamentals Series
• Presentation Skills (HMM10)
• Presentations 1 - Preparing For the Presentation
• Presentations 2 - The Presentation

Written Communication Skill

• Become More Productive with E-mail in 60 minutes or Less
• Communication Fundamentals Series
• E-Mailing Your Way to the Top Series
• Writing Skills (HMM10)